AI Agents & Automation

Helpdesk Agent: customer service that understands, routes and helps resolve

An AI agent that serves your customers, creates complete tickets and supports your reps with case documentation and suggested solutions.

Get the Helpdesk Agent

What the agent does

Everything it does for you

1

Talks with customers, understands and routes their request

Serves your customers in natural language, understands what they need and directs them to the right place.
2

Creates tickets from the conversation

Turns the conversation into a ticket in your Helpdesk, without the customer having to fill out forms.
3

Asks for the information needed

Asks the customer for the details your rep needs for each type of request, to avoid back-and-forth.
4

Prepares the case file for your rep

Summarizes the case and gathers the background, so your rep starts with everything at hand.
5

Suggests solutions to your rep

Proposes possible answers and fixes, so cases get resolved faster and more consistently.

How it works

Easy to use, with your team in charge

Engages

Greets the customer and talks with them to understand what they need.

Gathers

Asks for any missing information and creates the ticket in your Odoo Helpdesk.

Prepares

Leaves the case summarized and documented for your rep.

Supports

Suggests solutions, while your rep decides and replies to the customer.

Benefits

What you gain

Instant service

Your customers get an answer right away, at any hour.

Complete tickets

Every ticket arrives with the information needed, with no need to ask again.

More productive reps

They resolve more cases in less time, with context and suggestions at hand.

Consistent answers

Solutions are based on your company’s knowledge, not on each person’s memory.

Better customer experience

Less waiting, less repetition and more clarity.

Fully traceable

Conversations and tickets are logged in your Odoo.

Ideal for

Companies with customer support or after-sales service
Helpdesk teams handling a high volume of requests
Businesses that want to serve customers after hours

FAQ

Frequently asked questions about the Helpdesk Agent

Does it replace my support team?

No. The agent handles first contact and prepares each case, while your rep keeps the judgment and the customer relationship. The goal is for your team to resolve more cases, and resolve them better.

Where are the tickets created?

In the Helpdesk app of your Odoo, with the full conversation attached.

Can it handle WhatsApp?

We choose the channel based on where your customers already reach you. Let’s talk through your case to design the best option.

Let’s talk